Policy
Refunds and cancellations.
How payment, cancellation, and refund terms are communicated for AG client services.
Terms before payment
Before an invoice is sent, the client receives written documents describing the selected services, project scope, payment milestones, cancellation terms, and refund treatment. The signed agreement and Statement of Work control the engagement.
Fixed projects
AG's standard fixed-project process uses a start deposit after signing and a completion payment before public launch or final transfer. Work begins only after the required start payment clears. Any approved exception is stated in writing before payment.
Ongoing services
Ongoing services are billed in advance for the service period identified in the signed Statement of Work. Renewal, cancellation, and notice terms are stated in that document before the first payment.
Cancellation and refund requests
To request a cancellation or refund review, email adotzdotlol@gmail.com with the client name and invoice number. Requests are reviewed under the signed agreement based on the timing of the request, work completed, reserved capacity, committed costs, and any other applicable project terms.
Payment errors
If you believe a payment was made in error, email adotzdotlol@gmail.com and include the client name and invoice number. Do not send card or bank account details by email.
Disputes
To report an unrecognized charge or billing dispute, email adotzdotlol@gmail.com with the client name and invoice number. Do not send card or bank account details. AG will review the invoice, agreement, and work record.